TERMS AND CONDITIONS

The terms and conditions are subject to change - please check this page frequently.
This page was last updated: 10th May 2020

HANDCRAFTED PRODUCTS

Majority of the products we sell are handcrafted, they can all vary in detail, colour/shade and craft-manship. We quality control all of our products prior to despatch.

 

Please note: We do not offer delivery for particular products due to fragility.

 

PAYMENT

Payment for goods and related delivery charges must always be made in advance. 

During the order process, you will be prompted to pay via payment link generated by our invoicing/payment link provider, iZettle.

CANCELLATIONS

For all online orders:

​If you cancel your order, prior to despatch you will receive a refund within 14 days.

If you cancel your order whilst your order is in transit or upon delivery of goods, please refer to the returns section below

 

DELIVERY/COLLECTION

Our shop is currently closed due to COVID-19 - we can only offer delivery at this time.

We deliver to mainland UK only, using services provided by the Royal Mail Group (incl. ParcelForce). 

DESPATCH

We will only despatch goods once payment has been received.

We endeavour two working days for despatch from when your payment is received.If your order is made after 12pm this will be processed the following day.

 

DELIVERY COST

Once your order enquiry has been reviewed we will select the most suitable delivery option and provide this cost in your quotation and invoice. 

Please note that should you alter your order following the initial quote this may have an affect on the delivery cost. 

 

DELIVERY TIME

The delivery time will be estimated when we provide you with the most suitable delivery option. Please note that during busy periods (incl COVID-19) there may be delays - please refer to the royal mail website for further updates. (If you have a preferred delivery date please advise upon enquiry and we will take this into consideration when selecting the delivery option). 

 

DATA ACCURACY

Orders will be sent to the delivery address that you specify when your order. We cannot take responsibility if this address is incorrect.

 

TRACKING

Where you have opted and paid for parcel tracking we will provide you with your tracking details via email.
 

CUSTOMER CARE

If you are not happy with your purchase please contact us within 14 days, by emailing info@capevanilla.co.uk

 

RETURNS FOR DELIVERED GOODS

If any products are in need of return, you must cover the delivery cost unless we state otherwise. It shall be in its original packaging and at your own cost within 14 days of purchase.

If arranging your own postage, we recommend you use a tracked service and retain proof of despatch, as we cannot be held accountable for items lost or damaged in transit. 

REFUND PROCESS

​After returning the goods, we will refund you the cost of the goods and the standard delivery cost you paid to get the goods sent to you within 14 days. Please allow up to five working days for the fund to be available in your account once the refund has been processed by us

 

A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.

 

FAULTY ITEMS

We take the greatest care to carefully and securely package items we ship to customers. However, if you receive faulty or damaged goods you can request a refund, repair or replacement in accordance with the Consumer Rights Act 2015.

© 2020 cape vanilla.

Product prices correct as of May 2020

Visit our shop at The Summer House, Creake Abbey, Fakenham, Norfolk NR21 9LF